Version vendor-terms-2026-09-09
TOORBUS VENDOR AGREEMENT
(Marketplace Platform â Canada & United States)
THIS VENDOR AGREEMENT (the âAgreementâ) is made as of [the date and time you accept] (the âEffective Dateâ).
BETWEEN:
TOORBUS INC., a corporation incorporated under the laws of Canada, operating the ToorBus marketplace and booking platform (âToorBusâ, the âPlatformâ);
- and -
[your legal entity name], a [corporation / sole proprietor / partnership] operating under the laws of [your province or state of incorporation], carrying on the business of passenger ground transportation (the âVendorâ).
ToorBus and the Vendor are each a âPartyâ and together the âParties.â
RECITALS
A. ToorBus operates an online marketplace and booking platform (the âPlatformâ) that connects customers seeking group and charter passenger ground transportation (each, a âCustomerâ) with independent, licensed transportation providers who fulfil those bookings. ToorBus operates in Canada and the United States (initially Texas and Florida) and in such other jurisdictions as it may operate from time to time.
B. ToorBus is a technology platform and marketplace. ToorBus is NOT a motor carrier, transportation provider, or operator of vehicles, and does not itself provide transportation services. The Vendor is an independent carrier that provides the actual transportation services to Customers.
C. The Vendor wishes to receive booking opportunities through the Platform, and ToorBus is willing to make the Platform available to the Vendor, on the terms of this Agreement.
NOW THEREFORE the Parties agree as follows:
ARTICLE 1 â DEFINITIONS & INTERPRETATION
1.1âDefinitions. In this Agreement:
(a)ââBookingâ means a confirmed customer request for transportation services accepted by the Vendor through the Platform;
(b)ââCustomerâ means a person or organization that books transportation through the Platform;
(c)ââCustomer Dataâ means all customer, booking, contact, payment and transaction information generated through or in connection with the Platform;
(d)ââOperating Authorityâ means all licences, permits, registrations, operating authority, and regulatory approvals required for the Vendor to lawfully provide passenger transportation in each jurisdiction in which it operates (including, in the United States, a valid USDOT number and applicable FMCSA passenger operating authority, and in Canada, applicable provincial operating authority and, in Ontario, a valid Commercial Vehicle Operatorâs Registration (CVOR));
(e)ââPlatform Feeâ means the fee or margin retained by ToorBus on each Booking, as described in Article 5 and Schedule A;
(f)ââServicesâ means the passenger ground transportation services provided by the Vendor to Customers in fulfilment of Bookings;
(g)ââVendor Rateâ means the amount payable to the Vendor for a Booking, as confirmed for that Booking.
1.2âInterpretation. Headings are for convenience only; âincludingâ means âincluding without limitationâ; the Schedule forms part of this Agreement; currency is as specified for the relevant jurisdiction (CAD in Canada, USD in the United States).
ARTICLE 2 â RELATIONSHIP OF THE PARTIES
2.1âIndependent contractor. The Vendor is an independent contractor. Nothing in this Agreement creates an employment, agency, partnership, or joint-venture relationship between the Parties. Neither Party may bind the other.
2.2âToorBus is not the carrier. ToorBus operates a technology platform and marketplace only. The Vendor, and not ToorBus, is the carrier and transportation provider, and is solely responsible for providing the Services, for the vehicles and drivers used, and for compliance with all laws applicable to the transportation. ToorBus does not own, lease, or operate vehicles and does not employ drivers.
2.3âNo exclusivity. This Agreement is non-exclusive. Each Party may work with others, subject to Article 8 (Non-Circumvention).
ARTICLE 3 â VENDOR ELIGIBILITY, LICENSING & COMPLIANCE
3.1âOperating Authority. The Vendor represents, warrants, and covenants that at all times during this Agreement it holds and maintains, and its drivers and vehicles hold and maintain, all Operating Authority required in each jurisdiction in which it provides the Services, and that it operates in full compliance with all applicable laws and regulations.
3.2âUnited States operations. Where the Vendor provides Services in the United States, it shall at all times: (a) hold a valid USDOT number and the applicable FMCSA operating authority to transport passengers for hire; (b) maintain public liability insurance of at least USD $5,000,000 (or such higher amount as required by law) in accordance with 49 CFR Part 387 for vehicles designed to transport 16 or more passengers; and (c) comply with all applicable FMCSA regulations, including driver qualification, hours-of-service, drug-and-alcohol testing, and vehicle inspection and maintenance requirements.
3.3âCanada operations. Where the Vendor provides Services in Canada, it shall at all times: (a) hold all applicable provincial and municipal operating authority and passenger-transportation licensing (including, in Ontario, a valid CVOR); (b) maintain commercial passenger-vehicle liability insurance of at least CAD $5,000,000 (or such higher amount as required by law); and (c) comply with all applicable provincial highway, transportation, and safety regulations.
3.4âProof and ongoing verification. The Vendor shall, on request and from time to time, promptly provide ToorBus with certificates of insurance, proof of Operating Authority, safety ratings, and any other documentation ToorBus reasonably requires. The Vendor shall immediately notify ToorBus if any Operating Authority or insurance lapses, is suspended, downgraded, or revoked, or if the Vendor becomes subject to any safety, regulatory, or enforcement action. If the Vendorâs insurance or Operating Authority lapses, ToorBus will suspend the Vendor from new Bookings until current documentation is submitted and approved.
3.5âDrivers and vehicles. The Vendor shall ensure that all drivers are properly licensed, qualified, and fit for duty, and that all vehicles are roadworthy, properly maintained, inspected, and appropriately licensed and insured for passenger transport.
ARTICLE 4 â PLATFORM ACCESS & BOOKINGS
4.1âAccess. ToorBus grants the Vendor a limited, non-exclusive, revocable right to access and use the Platform solely to receive and fulfil Bookings, subject to this Agreement and ToorBusâs policies as updated from time to time.
4.2âBooking process. ToorBus may present booking opportunities to the Vendor through the Platform. The Vendor may accept or decline within the time specified. On acceptance, a binding Booking is formed and the Vendor is committed to perform the Services for that Booking.
4.3âService area and fleet. The Vendor shall keep its service area, fleet, availability, and rate information in the Platform accurate and current. ToorBus may match Bookings based on this information.
4.4âFulfilment. The Vendor shall perform each accepted Booking in full, on time, and in accordance with the Booking details and the service standards in Article 6. The Vendor shall not subcontract a Booking without ToorBusâs prior written consent, and any permitted subcontractor must meet all requirements of this Agreement.
ARTICLE 5 â RATES, FEES & PAYMENT
5.1âCustomer payment. ToorBus (or its payment processor) collects payment from the Customer for each Booking. The Vendor shall not separately invoice or collect from the Customer for a Platform Booking except as ToorBus directs.
5.2âVendor Rate and Platform Fee. For each accepted Booking, ToorBus retains the Platform Fee and remits the Vendor Rate to the Vendor. The Platform Fee / margin and the method of determining the Vendor Rate are set out in Schedule A and in the confirmation for each Booking, and may be updated by ToorBus on reasonable notice.
5.3âRemittance. ToorBus remits the Vendor Rate for completed Bookings on a regular cycle (for example, following completion of the trip), net of the Platform Fee, applicable payment-processing fees, taxes, and any refunds, chargebacks, cancellations, or amounts owed by the Vendor. ToorBus may withhold or set off amounts for disputed, cancelled, or improperly performed Bookings.
5.4âTaxes. Each Party is responsible for its own taxes. The Vendor is responsible for charging, collecting, and remitting any transportation, sales, or other taxes applicable to its Services as required by law.
5.5âPlatform Fee. ToorBus retains thirty percent (30%) of the rate the Vendor lists on the Platform for each Booking. The Vendor Rate is seventy percent (70%) of the Vendorâs listed rate, unless otherwise confirmed for that Booking.
5.6âPayout cycle. ToorBus remits Vendor Rates every two weeks for Bookings marked completed on the Platform. Cancelled or unperformed Bookings are not payable.
5.7âCustomer cancellations. If a Customer cancels fifteen (15) or more days before the trip, no Vendor Rate is payable. If a Customer cancels fourteen (14) days or less before the trip, ToorBus may, at its discretion, pay up to fifty percent (50%) of the Vendor Rate.
ARTICLE 6 â SERVICE STANDARDS & PERFORMANCE
6.1âStandards. The Vendor shall provide the Services professionally, safely, punctually, and in clean, well-maintained, appropriately equipped vehicles, and shall meet the reasonable service standards and policies ToorBus sets from time to time.
6.2âCommunication. The Vendor shall keep ToorBus and (as directed) the Customer informed of trip status, delays, or issues, and shall respond promptly to ToorBus and Customer communications.
6.3âIncidents. The Vendor shall immediately report to ToorBus any accident, injury, breakdown, safety incident, complaint, or failure to perform relating to a Booking.
6.4âPerformance. Persistent or material failure to meet the standards in this Agreement (including late arrivals, no-shows, safety issues, or unresolved complaints) is a material breach and may result in suspension or termination.
6.5âPerformance strikes. ToorBus operates a strike system. A strike is issued for: cancelling an accepted Booking within seven (7) days of the trip; a no-show; arrival more than thirty (30) minutes late; providing a vehicle materially different from or inferior to the one booked, or an unsafe vehicle; declining a Booking after quoting the Vendorâs own rates; or verified unprofessional conduct toward a Customer. One strike results in a written warning. Two strikes within twelve (12) months result in a fourteen (14) day suspension from new Bookings. Three strikes within a rolling twelve (12) month period result in removal from the Platform. A no-show results in immediate suspension and forfeiture of the Vendor Rate for that Booking. The Vendor may appeal a strike in writing within forty-eight (48) hours. Late arrival of more than thirty (30) minutes or a vehicle not as described reduces the Vendor Rate for that Booking by fifty percent (50%).
6.6âLate cancellation fee. If the Vendor cancels an accepted Booking within seventy-two (72) hours of the scheduled trip, the Vendor shall pay ToorBus a fee equal to the greater of USD $750 per vehicle (CAD $750 in Canada) or the full value of the Booking, which ToorBus may set off against amounts owed to the Vendor under section 5.3.
6.7âReassignment. If the Vendor cancels or fails to perform a Booking, ToorBus may reassign it to another provider without further obligation to the Vendor.
ARTICLE 7 â INSURANCE
7.1âCoverage. The Vendor shall maintain, at its own cost, the insurance required by Article 3 and all other insurance appropriate to its business (including commercial general liability and, where applicable, workersâ compensation), with reputable insurers.
7.2âAdditional insured & proof. Where permitted, the Vendor shall name ToorBus Inc. as an additional insured on its liability policies, and shall provide certificates of insurance on request and on renewal. Coverage shall be primary with respect to the Vendorâs Services.
7.3âNotice. The Vendor shall provide ToorBus with prompt written notice of any material change, cancellation, or non-renewal of required insurance.
ARTICLE 8 â NON-CIRCUMVENTION & CHANNEL INTEGRITY
8.1âNo off-platform diversion. During this Agreement and for 12 months after it ends, the Vendor shall not, directly or indirectly, solicit, divert, encourage, or accept off-Platform any Customer introduced through, or any booking opportunity arising from, the Platform, in order to avoid the Platform Fee or bypass ToorBus. For greater certainty, this does not restrict business the Vendor obtains wholly independently of the Platform and without any solicitation of Platform Customers.
8.2âChannel integrity. All bookings sourced through the Platform shall be transacted through ToorBus. The Vendor shall not encourage any Customer to book, pay, or communicate off-Platform, and shall not provide Customers with the Vendorâs direct contact details for the purpose of future off-Platform bookings.
ARTICLE 9 â CONFIDENTIALITY & DATA OWNERSHIP
9.1âCustomer Data belongs to ToorBus. All Customer Data is the confidential property of ToorBus. The Vendor may use Customer Data solely to fulfil the specific Booking to which it relates, and shall not retain, use, sell, or disclose it for any other purpose, and shall delete or return it on request or on termination.
9.2âConfidentiality. Each Party shall keep the otherâs non-public information confidential and use it only for this Agreement, during the term and for 3 years afterward (indefinitely for trade secrets).
ARTICLE 10 â REPRESENTATIONS & WARRANTIES
10.1âThe Vendor represents and warrants, on the Effective Date and continuously, that: (a) it has full authority to enter into and perform this Agreement; (b) it holds and maintains all Operating Authority and insurance required by this Agreement; (c) it and its principals are not disqualified, suspended, or debarred from providing passenger transportation, and have no undisclosed safety, regulatory, criminal, or enforcement matter that could reasonably affect the Services or ToorBusâs reputation; (d) it will comply with all applicable laws; and (e) the information it provides to ToorBus (including in Schedule A) is true and complete.
ARTICLE 11 â INDEMNIFICATION
11.1âVendor indemnity. The Vendor shall indemnify, defend, and hold harmless ToorBus, its affiliates, and their directors, officers, and personnel from and against all claims, losses, damages, liabilities, fines, and costs (including reasonable legal fees) arising out of or relating to: (a) the Services or the Vendorâs operation of vehicles; (b) any accident, injury, death, or property damage connected with a Booking; (c) the Vendorâs breach of this Agreement or of any law, licensing, insurance, or safety requirement; or (d) any claim that the Vendor is an employee or agent of ToorBus. This indemnity survives termination.
ARTICLE 12 â LIMITATION OF LIABILITY
12.1âPlatform role. ToorBus provides the Platform on an âas availableâ basis and is not responsible for the acts, omissions, or performance of the Vendor or any Customer. As between the Parties, the Vendor bears full responsibility for the Services.
12.2âCap. To the maximum extent permitted by law, ToorBusâs aggregate liability to the Vendor under this Agreement is limited to the total Platform Fees retained by ToorBus on the Vendorâs Bookings in the 3 months before the event giving rise to the claim, and ToorBus is not liable for indirect, incidental, or consequential damages. Nothing limits liability that cannot be limited by law.
ARTICLE 13 â TERM & TERMINATION
13.1âTerm. This Agreement begins on the Effective Date and continues until terminated.
13.2âTermination for convenience. Either Party may terminate on 30 daysâ written notice.
13.3âTermination for cause / suspension. ToorBus may suspend or terminate immediately if the Vendor: loses or fails to maintain required Operating Authority or insurance; commits a material breach; poses a safety risk; engages in off-Platform diversion (Article 8); or makes a material misrepresentation.
13.4âEffect. On termination, the Vendor shall complete any Bookings already accepted (unless ToorBus directs otherwise), cease using the Platform and Customer Data, and return or delete Customer Data. Articles 8, 9, 11, and 12 survive.
ARTICLE 14 â GOVERNING LAW & DISPUTES
14.1âGoverning law. This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, regardless of where the Vendor operates.
14.2âDisputes. The Parties shall first attempt to resolve disputes by good-faith negotiation, then by final and binding arbitration in Toronto, Ontario under the Arbitration Act, 1991 (Ontario) before a single arbitrator â except that either Party may seek urgent injunctive or interim relief from any court of competent jurisdiction (including to enforce Articles 8 and 9).
ARTICLE 15 â GENERAL
15.1âEntire agreement; policies. This Agreement and its Schedule, together with ToorBusâs posted platform policies, are the entire agreement on their subject matter. If there is a conflict, this Agreement governs.
15.2âAmendment. ToorBus may update its platform policies and the Platform Fee on reasonable notice; other amendments require writing signed by both Parties.
15.3âAssignment. The Vendor may not assign this Agreement without ToorBusâs written consent. ToorBus may assign to an affiliate or successor.
15.4âNotices. In writing by email (with confirmation) or courier to the addresses in Schedule A.
15.5âSeverability; waiver; survival. If a provision is invalid, the rest continues. No waiver is implied by delay. Provisions that by their nature survive termination do so.
15.6âElectronic execution. The Parties consent to electronic signature and delivery; an electronically signed copy is valid and enforceable, and each Party adopts its electronic signature as its original signature.
SCHEDULE A â VENDOR DETAILS, AUTHORITY, INSURANCE & RATES
Schedule A consists of the vendor details, fleet, rates, service areas, Operating Authority, and insurance documentation the Vendor submits and maintains through the Platformâs vendor dashboard. The Vendor represents that this information is true and complete and shall keep it current. The Vendor shall not be presented with, and shall not receive, any Bookings until ToorBus has reviewed this information and approved the Vendorâs account.
IN WITNESS WHEREOF the Parties have executed this Agreement as of the Effective Date.
TOORBUS INC.
By its authorized representative
VENDOR: [your legal entity name]
Accepted electronically by: [name of the person accepting], [their title]
Date and time (UTC): [the date and time you accept]
IP address: [recorded when you accept]
I have authority to bind the Vendor.
Executed electronically in accordance with section 15.6 (Electronic execution).